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4 cards from this section. Quick, good the night before a test.
Define what an empathy map is.
Think about the different dimensions of the user's experience.
What elements are usually included in a user persona?
Look for those that capture user behavior!
What does a robust persona include?
Think about the dimensions that represent the user fully.
True or false: Empathy maps are primarily for visualizing focus groups only.
Consider their broader use in user experience design.
Analyze a failed product launch. Develop a persona based on potential user feedback that could have influenced a better design.
Start by diving into the feedback and identifying patterns.
You have user interview data. Create an empathy map that summarizes key insights and needs from the interviews.
Draw on direct quotes from the interviews to enrich your map.
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