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3 cards from this section. Quick, good the night before a test.
What is a Rule-Based chatbot?
Think about scripted conversations.
Can AI-Based chatbots learn from interactions?
Consider how machines might learn from experience.
What defines a Rule-Based chatbot?
Think about scripted versus adaptive agents.
AI-Based chatbots can learn from past interactions.
Consider how machines learn from experience.
Analyze a customer support scenario where both types of chatbots could be deployed. Discuss their effectiveness and choose which one you'd recommend.
Think about user experience and query types.
Design a chatbot interaction flow for a banking application that must accommodate both simple FAQs and complex transaction queries. Identify when to deploy Rule-Based versus AI-Based responses.
Map user journeys to determine interaction need.
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