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4 cards from this section. Quick, good the night before a test.
What is a chatbot?
Think about what role chatbots play in customer service.
Name one example of chatbot use in e-commerce.
Consider companies that sell products online.
Which of the following is a benefit of chatbots in customer service?
Consider what makes chatbots different from human workers.
True or False: Chatbots can completely replace human staff in all industries.
Think about the complexity of human emotions and inquiries.
Evaluate the role of chatbots in improving customer satisfaction. Provide examples from two different industries.
Think of specific chatbot examples in each industry.
Propose a new feature for a healthcare chatbot that could improve its efficacy and justify your reasoning.
Consider how human interaction involves empathy and how technology could replicate this.
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