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5 cards from this section. Quick, good the night before a test.
What is a chatbot?
Think about programs you interact with online that respond to your queries.
Name one key feature of chatbots.
Consider the ways you might communicate with them.
What technology do chatbots primarily use to communicate with human users?
Remember the full meaning of NLP!
True or False: Rule-based chatbots can adapt their responses to new questions.
Think about limitations of fixed programming.
Design a simple chatbot for a small business. What type of chatbot would suit it best, and how would it address common customer inquiries?
Think about the volume and complexity of questions the business receives.
Predict how emotion-aware chatbots might change customer service in the future. What potential effects might they have?
Consider the implications of personalized versus generic responses in service experiences.
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