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4 cards from this section. Quick, good the night before a test.
What is one technique you can use to improve active listening?
Think about how you can show you are engaged.
Define emotional intelligence in your own words.
Consider how you react and respond to emotions in others.
What is active listening?
Think about how well you understand the speaker.
True or False: Emotional intelligence is only relevant for personal relationships.
Consider its role in workplace dynamics.
You are faced with a challenging stakeholder who is resistant to change. How would you apply the essential negotiation skills to persuade them?
Think about the steps required to effectively communicate and address resistance.
During a negotiation, you notice that the other party is becoming defensive. How can you adjust your approach using the skills discussed?
Consider how you can approach the conversation to de-escalate tensions.
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