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4 cards from this section. Quick, good the night before a test.
Define what a change agent is.
Think about who facilitates change.
List two types of change agents.
Consider where the agent comes from.
What is the primary responsibility of a change agent?
What comes first in the change process?
True or False: Change agents only work internally within organizations.
Think about who can initiate change.
You are a change agent tasked with implementing a new project management software. Outline a plan for engaging different stakeholders and overcoming resistance.
Consider how to communicate benefits effectively.
After evaluating a past change initiative, you find that it didn’t meet its goals. Analyze potential reasons for failure and suggest improvements.
Identify key failure elements.
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