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5 cards from this section. Quick, good the night before a test.
Which complimentary close should be used with the salutation "Dear Sir/Madam"?
The writer is not addressing a named person.
Name two documents that could be enclosed with a complaint about damaged goods.
Think of papers that prove what was sent and what arrived.
Which complimentary close matches the salutation "Dear Sir/Madam"?
Is the reader addressed by name?
In which part of a complaint letter is the remedy usually requested?
Facts come first; the request follows them.
Raj Electricals, 22, M.G. Road, Lucknow – 226001, ordered 25 ceiling fans from Brightline Appliances Pvt. Ltd., Sector 5, Noida – 201301 (Order No. 316 dated 1st August 2025). Delivery was promised by 10th August 2025, but on 18th August 2025 the fans have still not arrived, and the shop's festival sale begins on 25th August 2025. Write the complaint letter.
Identify the order, state the delay and its effect, then ask for a definite action by a definite date.
A customer's complaint reads: "Your fans are useless. Send new ones." Explain four things missing from it, and say how each would make the complaint more effective.
Compare the complaint with the parts of the model letter.
6 more questions in this section. Enroll free to practise them all.
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