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3 cards from this section. Quick, good the night before a test.
What is soft automation?
Think about how tasks can be automated without physical machines.
Give one example of soft automation.
Consider how businesses interact with customers online.
What is a major benefit of soft automation?
Think about what automation is primarily meant to achieve.
AI chatbots are commonly used in which area?
Consider where online interactions typically happen.
Evaluate the impact of integrating AI chatbots into a customer service department. What changes could occur in employee roles and user satisfaction?
Consider the before-and-after scenarios.
Propose a strategy for a company to manage ethical concerns associated with using AI in soft automation. How should they approach transparency and data privacy?
Think about the ways companies communicate with their customers.
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