Practice Root Cause Investigation (4.4) - Unit 7: User Testing & Evaluation

Practice: Root Cause Investigation

Lesson 4.4Unit 7: User Testing & Evaluation

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10 questions

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3 cards from this section. Quick, good the night before a test.
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Quiz
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6 sample questions

Question 1.
What is Root Cause Investigation?
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Think about why it's important to improve design.
Question 2.
Name one type of question to ask during user testing.
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Focus on understanding user actions.
3Question 3.
What is the main focus of Root Cause Investigation?
- To identify surface issues
- To explore user behavior
- To change designs quickly
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Think about the difference between fixing small issues and understanding the whole user experience.
4Question 4.
True or False: Mental models only concern how the designer envisions the product should be used.
- True
- False
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Consider whose perspective matters in design.
Question 5.
You conducted user testing and found that most users failed to complete a given task. Create a set of follow-up questions to investigate the root causes.
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Focus on user experiences and perceptions.
Question 6.
You noticed that a significant number of participants acknowledged confusion about a button’s functionality. Propose a redesign that could alleviate the confusion.
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Design with user expectation in mind.

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