Practice From Symptoms To Root Cause (3.1) - Unit 2: User Research & Problem Definition

Practice: From Symptoms to Root Cause

Lesson 3.1Unit 2: User Research & Problem Definition

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10 questions

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6 sample questions

Question 1.
What is the purpose of the 5 Whys technique?
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Think about what you discover by asking 'why?' repeatedly.
Question 2.
What should a problem statement include?
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Consider the main four elements we discussed.
3Question 3.
What is the main goal of the 5 Whys technique?
- To identify symptoms
- To find root causes
- To create surveys
- To write reports
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Think about what the technique encourages you to explore.
4Question 4.
True or False: A problem statement should include context, pain point, impact, and goal.
- True
- False
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Recall the main components we covered today.
Question 5.
Analyze a situation in a classroom where students frequently fail to complete assignments. Apply the 5 Whys technique to uncover the underlying issues.
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Each 'why' should take you deeper into the underlying problem.
Question 6.
A local business reports decreased customer satisfaction during busy hours. Use the 5 Whys technique to determine potential root causes.
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Think critically through each layer of the business operation.

6 more questions in this section. Enroll free to practise them all.