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A short class with Sarah and her students. The other ways are under More.
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Today, we will discuss the importance of understanding our stakeholders. Who can tell me what a stakeholder is?
Isn't it someone who is impacted by or interested in a project?
Exactly! Stakeholders can be clients, end users, or even secondary users like administrators. Why do you think it's essential to consider all their needs?
Because they might have different priorities, and not addressing them could lead to issues.
Right. Addressing all stakeholder needs is crucial for successful design. Let's remember the acronym ‘CURE’ — Clients, Users, Regulators, and End users. It helps us recall essential stakeholders!
How do we know their needs, though?
Great question! We gather insights through research methods and reflective practices. Now, for a recap, can anyone summarize why stakeholder awareness matters?
To ensure everyone's needs are met and to prevent conflicts!
Next, we will explore how to reflect on our understanding of stakeholder needs. What do you think reflection entails?
I think it’s about thinking back on what we learned and how it applies.
Precisely! In our case, it’s also crucial to consider which stakeholders might be overlooked. Can anyone give an example of an overlooked stakeholder?
Maybe the maintenance staff? They can impact how the product is used.
Excellent example! Each participant's input can significantly alter project outcomes. Let’s write down a few overlooked stakeholders we've identified. Afterward, I’ll ask you to share your findings with a partner.
This makes sense! How can we deal with conflicting needs?
Balancing stakeholder needs often requires negotiation and prioritization. One way to facilitate this is through stakeholder maps. Can anyone summarize the steps of creating one?
We identify stakeholders and plot their interest and influence!
In a school event planning project, students identified teachers and students as stakeholders, with the overlooked group being the maintenance staff who handle logistics.
When designing a new application, students realized that developers and end-users had conflicting needs regarding app complexity, which impacted user experience.
Reflect, connect, and respect each role, to make your design reach its goal!
Once there was a designer who built a school app but forgot to ask the janitor what features would help; his project fell flat without their input!
CURE - Clients, Users, Regulators, and End users help remember key stakeholders.
REFLECT - Reflect on Every Factor Leading Every Critical Thought.
Term
Stakeholder
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Term
Reflection
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An individual or group that is affected by or has an interest in a project.
The process of critically thinking about one's experiences to enhance understanding.
The process of finding a peaceful solution to a disagreement among stakeholders.
A visual representation of the interests and influence of various stakeholders involved in a project.
The Reflection & Debrief section emphasizes the importance of stakeholder needs and encourages students to engage critically with design briefs.
This section focuses on analyzing stakeholder needs, encouraging students to reflect on overlooked perspectives and conflicts in a design brief. Through structured reflections and pair discussions, students enhance their critical thinking and awareness of stakeholder dynamics.
This section presents a crucial phase in the design process where students engage in reflective practices regarding the stakeholder ecosystem. Through guided questions, students evaluate which stakeholders may be overlooked in design briefs and consider the potential conflicts arising from differing needs. This reflection fosters deeper insights into stakeholder dynamics, enhancing students' ability to critically analyze design briefs. The students will journal their thoughts before sharing them in pairs, allowing for collective exploration of the topic. This approach not only emphasizes the complexity of stakeholder relationships but also encourages adaptability and empathy towards end users, which are key competencies for effective design.