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2 cards from this section. Quick, good the night before a test.
What is a chatbot?
Think of an application that talks back to you.
What is customer experience (CX)?
It's how customers feel about a company after interacting with it.
What is the primary function of a chatbot?
Think about what they do in customer service.
Virtual assistants are more advanced than chatbots.
Remember the functionalities of Siri and Alexa.
Design a chatbot for a retail store. What key features would you include to enhance customer engagement?
Consider what customers frequently ask about.
Create a marketing strategy utilizing both chatbots and virtual assistants. Describe their respective roles.
Think about the different customer needs and interactions.
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