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2 cards from this section. Quick, good the night before a test.
What is the formula for calculating Customer Acquisition Cost (CAC)?
Think about how much is spent to gain one customer.
What does a high Churn Rate indicate?
Consider customer retention.
What is the correct formula for calculating Customer Acquisition Cost?
Look for a division operation in the options.
True or False: A higher Churn Rate indicates better retention.
Think about customer loyalty.
You run an online store that has a CAC of $40, but your CLV averages $300. How would you assess your business's profitability and growth potential?
Consider how the differences between CLV and CAC relate to profitability.
If your company’s total customers drop from 1000 to 800 in one quarter and you spent $20,000 acquiring customers, calculate the churn rate and discuss strategies to reduce it.
Remember to calculate the churn rate before strategizing.
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