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5 cards from this section. Quick, good the night before a test.
What does ROI stand for?
Think about the returns compared to what was invested.
What is NPS?
It assesses how likely customers are to recommend a business.
What does ROI stand for?
What is the return you get from your investment?
Is the Net Promoter Score used to measure customer satisfaction?
It's about how customers feel about recommending the service.
A company implemented a new marketing strategy that costs $100,000 and leads to an additional $250,000 in sales. Calculate the ROI and interpret the result.
Think about what the net gain is after accounting for the initial investment.
A business reduced its turnaround time from 7 days to 3 days after applying process improvements. Discuss how this could impact their operational efficiency.
Consider the customer perspective and how they measure satisfaction related to service speed.
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