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5 cards from this section. Quick, good the night before a test.
Define conflict in one sentence.
Think of a situation where people have different opinions.
What is active listening?
It involves paying attention without interrupting.
Which of the following is NOT a step in conflict resolution?
Think about the positive steps for resolution.
True or False: Active listening involves interrupting the speaker to clarify points.
Consider the meaning of 'active' in this context.
Imagine you are mediating a conflict between two friends who disagree on a group project. Describe how you would guide them using the conflict resolution steps.
Consider how you can create a safe space for both friends to express themselves.
Analyze a conflict situation you've experienced. How might focusing on the issue instead of personal attributes have changed the outcome?
Think about past conflicts and what triggered emotional responses.
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