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2 cards from this section. Quick, good the night before a test.
Define hospitality management.
Think about what hospitality means in terms of service.
What is the role of housekeeping in a hotel?
Consider the tasks that involve guest comfort.
What is the primary function of the Front Office in a hotel?
Think about what happens first when a guest arrives.
True or False: Housekeeping is only responsible for cleaning rooms.
Consider all the areas of the hotel they manage.
Imagine you are the manager of a hotel. Outline how you would ensure that your Front Office team provides excellent customer service.
Consider key areas that impact first impressions.
Analyze how poor housekeeping can affect a hotel's reputation and suggest improvements.
Think about what guests expect when they enter their rooms.
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