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2 cards from this section. Quick, good the night before a test.
What does the phrase 'Athithi Devo Bhava' mean?
Think of how guests should be treated.
What is one role of hospitality management?
Consider what happens when guests stay at a place.
What is the main purpose of hospitality management?
Think about what guests expect when they arrive.
True or False: The term 'guest cycle' includes the pre-arrival, occupancy, and departure stages.
Think about the stages we've discussed.
Evaluate how cultural practices influence guest expectations in the hospitality sector.
Think of different cultural attitudes towards guests.
Propose strategies for a hospitality establishment to improve guest satisfaction during the Occupancy phase.
Consider ways to consistently engage guests.
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