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4 cards from this section. Quick, good the night before a test.
What does the term digital divide refer to?
Think about who has better technology access.
Define outsourcing.
Consider why companies use other companies for tasks.
What is the digital divide?
Consider who has technology and who doesn’t.
True or False? Outsourcing primarily happens within the same country.
Think about where companies send their work.
Evaluate how bridging the digital divide could change the landscape of a developing country.
Consider the ripple effects of enhanced technology access.
Propose a strategy for a company to ensure that its outsourced customer service does not further the digital divide.
Think about how improving local capacity can help.
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