Practice Managing Expectations And Conflicts (2) - Stakeholder Communication

Practice: Managing Expectations and Conflicts

Lesson 2Stakeholder Communication

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9 questions

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2 cards from this section. Quick, good the night before a test.
Exercise
6 questions · about 4 min · pass mark 70%. Hints available.
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Quiz
3 questions · about 2 min · pass mark 70%. Hints available.
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6 sample questions

Question 1.
What does managing stakeholder expectations involve?
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Think of what helps prevent misunderstandings.
Question 2.
Name one common cause of conflict in projects.
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Consider the interests of different stakeholders.
3Question 3.
What is the best way to avoid misunderstandings in project expectations?
- Assuming everyone understands
- Setting clear deliverables
- Regularly changing project goals
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What helps bring clarity to project goals?
4Question 4.
True or False: Active listening can help resolve conflicts.
- True
- False
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Think about how understanding leads to resolution.
Question 5.
Given a scenario where a new feature request comes in from a stakeholder after the project has started, devise a plan to manage this expectation and resolve any potential conflict it may cause.
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Review the steps of clear communication and negotiation.
Question 6.
Reflect on a past experience where stakeholder expectations were not managed appropriately. How would you handle the situation today?
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Consider real-life applications of the concepts you've learned.

5 more questions in this section. Enroll free to practise them all.