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4 cards from this section. Quick, good the night before a test.
What is Active Listening?
Think about how you would engage in a conversation to really understand the other person.
Define a Requirement Traceability Matrix (RTM).
Consider what tools might be used to keep track of requirements.
What is the purpose of a Requirement Traceability Matrix?
Think about what documentation might be essential in a project.
Is active listening beneficial during conflict resolution?
Consider how engagement improves communication.
You are the Business Analyst in a project where two key stakeholders have conflicting views about the scope. How would you handle a meeting to resolve their differences?
Think about how you would engage both parties to understand their perspectives.
A stakeholder is unhappy with the project's progress and is threatening to withdraw support unless changes are made. What steps will you take to manage this conflict?
Consider the balance of empathy and clarity when engaging in difficult conversations.
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