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2 cards from this section. Quick, good the night before a test.
Define passive observation.
Think about observing quietly.
What is the Hawthorne Effect?
Recall how being watched might change our actions.
What does 'Passive Observation' mean?
Think about how you might observe a movie.
Is the Hawthorne Effect a positive or negative outcome of observation?
Consider whether being watched helps or hinders performance.
You are tasked with observing a customer service team. How would you design your observation approach to minimize the Hawthorne Effect?
Think about building trust over time.
Imagine you discover a significant hidden requirement through observation that stakeholders overlooked. How would you present this finding?
Visual aids can help clarify complex ideas.
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