Practice To-be Process (2.1.2) - Business Process Modeling

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9 questions

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Exercise
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6 sample questions

Question 1.
Define the term AS-IS process.
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Think about 'current state.'
Question 2.
What is the purpose of the TO-BE process?
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Remember, TO-BE is future-oriented.
3Question 3.
What does the AS-IS process represent?
- Current state
- Desired state
- Proposed state
- Historical state
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Consider what 'AS-IS' literally means.
4Question 4.
True or False: The TO-BE process is only for large organizations.
- True
- False
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Think about process improvements and their relevance.
Question 5.
Analyze a specific AS-IS process at an organization and outline potential improvements. Describe how you would present your findings.
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Consider using real examples from your experience!
Question 6.
Create a BPMN diagram representing a TO-BE process for handling customer complaints. Highlight the roles involved.
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Think about who does what at each stage.

5 more questions in this section. Enroll free to practise them all.