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3 cards from this section. Quick, good the night before a test.
Define AS-IS process.
Focus on how tasks are performed now.
What does TO-BE process signify?
Think about 'what should be'.
What does the AS-IS process represent?
Think of the present state.
TO-BE processes are focused on future improvements.
Consider 'what should be' instead of 'what is'.
Design a TO-BE process for handling customer feedback that improves the current feedback loop. Discuss the steps you would take.
Consider digital tools and how they can streamline responses.
Analyze an existing AS-IS process within an organization. Identify key bottlenecks and propose a TO-BE scenario that mitigates these issues.
Focus on areas where delays typically occur.
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