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3 cards from this section. Quick, good the night before a test.
Define the term AS-IS in context to BPM.
Think about the present condition of a workflow.
What does BPMN stand for?
Focus on the keywords 'business process' and 'model'.
What does the TO-BE process represent?
Focus on what improvements the TO-BE process aims to achieve.
AS-IS processes are designed for what purpose?
Think about what AS-IS refers to in the context of business processes.
Create a comprehensive BPMN diagram that illustrates a customer refund process, comparing current AS-IS with an optimized TO-BE model. Include key stakeholders.
Think about all the steps involved and how you would make it efficient.
Analyze a poorly performing department based on AS-IS documentation and suggest a TO-BE redesign. Justify how your improvements will drive efficiency.
Base your redesign on collected data and user feedback for evidence of impact.
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